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Transaction History

  1. Go to Billing > Transactions.
  2. Review each payment’s date, subscription or credit-package details, amount, currency, payment provider, and status.
  3. Use Download Invoice when an invoice is available for that transaction.
  4. Use Download Refund Note when a completed refund has an available refund record.
Transactions can be pending, completed, failed, partially refunded, or refunded. A pending payment is not confirmation that a plan or credits have been granted. A refund may also have a separate processing or reconciliation status; read the message displayed with the transaction.
Refunding a subscription payment does not cancel the subscription. Manage cancellation separately under Subscription.

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Credit Usage History

The Subscription page also shows credit additions and deductions, with a CSV export. Use this history to review usage charges and balance changes; payment invoices and credit usage records serve different purposes.