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Open Monitor > Chat Logs, or choose View Chat Logs on a Chat Agent to start with that agent selected. Filter by Chat Agent, Session Type (All, Live, or Test), search text, and start/end dates. Date filters use the browser’s local day boundaries; the ending day is included. Reset filters to return to the unfiltered list. Summary cards show session counts, live/test counts, user and total message counts, and credits used for the selected scope. The paginated list shows available agent/source, session status, message and usage information, and captured lead/appointment events. Open a conversation to inspect its saved messages and event details. The source distinguishes website sessions from tests. A lead or appointment event links the conversation to its captured result where available; inspect that record before treating a request as completed. Chat Logs records text-chat activity. For voice calls and Talk to Agent browser voice tests, use Call Logs.