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Purchasing Credits

Open Billing > Subscription to view your credit balance, subscription period, and available credit packages. Package names, credit amounts, prices, currencies, and payment options are configured for your deployment; review the displayed offer before paying.
  1. Select an available credit package.
  2. Review its credit amount, price, currency, and payment provider.
  3. Complete checkout and any required payment authentication.
  4. Check the payment result and your updated balance after payment is confirmed.
A pending payment or an interrupted return from checkout does not confirm that credits have been added. Use the payment-result or recovery action shown in the app, and check Transactions before attempting another purchase.

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How Credits Are Used

Credits can pay for calls and other chargeable services, including rented phone numbers. A package’s price per credit is not a guaranteed price per minute. For supported voice engines, billable duration is rounded up to whole minutes before an administrator-configured model multiplier is applied. A non-neutral multiplier rounds the final debit up to a whole credit. For example, a call with a base charge of 2 credits would cost 3 credits at a 1.25× multiplier. This example is illustrative; it is not a quoted rate for your account. Model multipliers currently apply to supported models on Realtime AI (OpenAI + Twilio), Premium AI (ElevenLabs + Twilio), and Premium AI via SIP (ElevenLabs SIP) billing paths. Other engines and unattributed calls follow their existing billing rules. Review recorded credit debits to confirm actual usage. Included plan credits and purchased credits are tracked separately. Normal usage draws from plan credits first, then purchased credits. Subscription credit grants reset the included-credit balance according to the subscription’s configured allowance and billing period. Check your balance after renewal or a plan change.

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Managing Your Subscription

Your subscription panel shows its current status and period dates. Use Cancel Subscription when available and review the result. For an eligible Stripe subscription scheduled to cancel at period end, Reactivate subscription can appear. If the app displays Recheck subscription request, use it to recover the existing cancellation or reactivation request before starting another one. A refund and subscription cancellation are separate actions.

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Payment Methods

Checkout shows only the providers and currencies configured for your account. The application supports Stripe, PayPal, Razorpay, Paystack, and MercadoPago integrations; their presence in the software does not mean every provider is enabled on your deployment. Select from the options shown at checkout. Provider-specific prices and available billing periods can differ.