Plan

Open Billing > Plan to see your current plan and the plans available to your account. Plan prices, included credits, resource limits, and enabled features are configured by the platform administrator. Use the values displayed in your dashboard and checkout when choosing a plan.

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Choosing a Plan

Compare the allowances shown for AI agents, campaigns, contacts per campaign, flows, knowledge bases, webhooks, phone numbers, and widgets. Account-specific limits can differ from a plan’s standard allowances. A credit balance and a subscription serve different purposes: credits pay for usage, while your plan determines which features you can access. Purchasing credits does not unlock a feature that your plan does not include.

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Upgrading

1. Go to Billing > Plan.
2. Choose an available plan and click Upgrade or the displayed plan-change action.
3. Review the currency, payment provider, price, and billing period. A yearly option appears only when configured for that plan.
4. Complete the payment or requested authentication.
5. Check the confirmed plan and subscription status in your dashboard.

For Stripe plan changes, your current plan remains in place until the server confirms the result. If a request is pending or requires reconciliation, follow the displayed status and recovery action before submitting another change.

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Feature Matrix

Some capabilities have additional requirements beyond the plan name: See Subscription for credits and payment options, Integrations for external app limits, and SIP Trunks for engine requirements.