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Open Monitor > Live Calls to inspect active calls and available live transcripts. This page is labeled Alpha. Call cards show the contact or number, direction, status, engine, agent, campaign when applicable, and start time. Search by number, contact, campaign, agent, or call ID. Expand a call to see transcript updates and use Open Call for its saved record. A completed session may remain visible briefly while finalization catches up. An empty live transcript does not establish that no conversation took place; check Call Logs after processing.

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Supervision actions

These actions are not supported equally across engines. They require the corresponding backend monitoring, call identifiers, transfer configuration, and provider capabilities. Browser audio also requires microphone/audio permissions and a working conference route. A visible button is not a guarantee that a provider will accept the request. ElevenLabs realtime monitoring is checked against the actual provider account used by the agent and requires that account’s supported monitoring access. If the application reports monitoring disabled or unavailable, ask your administrator to review that configuration. Do not repeatedly retry a transfer whose outcome is uncertain; inspect the call state first. Browser Talk to Agent sessions are tests, and their records are marked accordingly in Call Logs. Use the supported controls for that session instead of assuming telephony supervision applies.