> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callgency.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Talk to Agent

> Check a saved voice agent in the browser with Voice Only, consent, and explicit session controls.

Open **Configure > AI Agents > Talk to Agent** from an AI Agent card to check the saved voice configuration without dialing a telephone number.

## Start a browser conversation

1. Save changes to the agent first, then open Talk to Agent.
2. Review the displayed **Configured mode**, **Provider**, and **Model**. The ordinary agent-card entry currently uses **Voice Only**.
3. Read any unavailable reason. Admission depends on credits, your permissions, administrator controls, compatible saved settings, and provider readiness.
4. If the saved ElevenLabs policy records voice, review its retention information and accept the recorded-test consent checkbox.
5. Click **Start conversation**, allow microphone/audio access, and speak. Captured transcripts appear in the dialog.
6. Use the microphone, mute, interruption, and audio controls as available. Click **End Conversation** when finished and review duration and settled usage.

Voice Only does not show a text composer. **Voice + Chat** appears in controlled preview configurations but is not an ordinary mode switch offered by the current agent-card entry. Do not treat a preview or offline fixture as proof of production availability.

## What the test verifies

The session uses the saved compatible provider and model, including ElevenLabs speech settings, OpenAI Realtime, or gated GPT Live where enabled. GPT Live uses its configured delegation backend. Editing an agent affects subsequent sessions; close and reopen when the application reports that settings or availability changed.

External tools are isolated for this test. For ElevenLabs, tool mocking prevents real external actions; a tool without a suitable mock can return an error. Configurations whose actions, workflow, callbacks, privacy, or synchronization cannot be safely verified can be rejected before startup. A browser conversation therefore does not prove that a transfer, booking, integration write, workflow, or telephone route works live.

## Credits and saved results

These tests consume credits and can reserve capacity while active. The final amount can remain pending until provider usage is reconciled. Check the displayed result and account usage instead of assuming closing the browser means immediate final settlement.

Find the saved record in **Monitor > Call Logs > Test Calls**. Transcripts and audio recordings depend on the provider and saved privacy policy. When recording consent is required, do not expect a per-session non-recording override of a shared ElevenLabs agent.

If startup or ending is uncertain, inspect the current session status and Test Calls before retrying. Follow the retry time or unavailable reason shown by the application.


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